Last updated: 14 October 2026
Thank you for shopping with Cambridge Ceramics. Below you will find everything you need to know about how and when your order will be shipped.
Free Delivery to the United Kingdom and Australia on all orders. We ship worldwide and aim to dispatch all orders promptly.
Delivery Timeframes
| Destination | Estimated Delivery |
|---|
| United Kingdom | 6 to 10 working days |
| Australia | 6 to 12 working days |
| Rest of world | 6 to 10 working days |
Estimates are given in working days and exclude weekends and public holidays. You will receive a dispatch confirmation email with tracking information once your order has been sent.
Couriers We Use
We use the following couriers depending on the destination and size of your order:
- Yodel and Evri for most UK deliveries
- Royal Mail for international orders, which is then typically handed to a local courier in the destination country
- Australia Post handles the final leg of delivery for Australian orders
Order Tracking
Once your order has been dispatched, you will receive tracking information by email. You can use this to follow your parcel’s journey. If you have not received tracking details within your expected dispatch window, please check your spam folder first, then contact us.
Shipping Costs
- UK delivery is free on all orders
- Australian delivery is free on all orders
- Shipping to all other international destinations is a flat rate of £3.99
Australian Orders
We are pleased to deliver to Australia with free shipping on every order. A few things worth knowing:
- Prices are shown and charged in Australian dollars
- Delivery typically takes 5 to 12 working days, which is around two to three weeks on the calendar
- Orders under A$1,000 are not normally subject to GST or customs duty on arrival, so you should not expect to pay anything further when your parcel is delivered
- Delivery to regional and remote addresses may take a little longer than to metropolitan areas
- Nothing in this policy limits your rights under the Australian Consumer Law
International Orders
We ship to most international destinations. Please note the following:
- Buyers outside the UK and Australia are responsible for any customs duties, taxes, or import fees that may apply in the destination country
- Delivery times may vary depending on local postal services and customs clearance
- Cambridge Ceramics cannot be held responsible for delays caused by customs processing
Packaging
Every order is carefully wrapped in protective materials to ensure it arrives safely. We have shipped over 450 orders and take great care with every single one. If your item does arrive damaged, please see our Refund Policy for next steps.
Delivery Issues
If your order has not arrived within the estimated timeframe, please take the following steps:
- Check your tracking information using the details provided in your dispatch email
- Allow a little extra time during busy periods or for international customs clearance
- Contact us at support@cambridge-ceramics.com or call 01642 200 734 and we will investigate promptly
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